Contact Us
Questions about a review, a rating, or something you spotted on basketball-statistics.com? This page explains how to reach us, what we can help with, and what to check first if your query is about a specific casino rather than about this site.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to US players. We can help with things like:
- Corrections or updates to information in a review — bonus terms, offer details, or licensing information that has changed
- Questions about how we rate and rank the operators listed on this site
- Suggestions for casinos or topics you'd like to see covered
- General feedback on the site's content and usability
What we can't help with
Because Top Online Casinos is a review and comparison platform, not a casino operator, there are some things that sit outside what we can do. We cannot access, manage or close a casino account, process a deposit or withdrawal, resolve a dispute over winnings or a bonus, or verify your identity for a casino. Any of those issues need to go directly to the casino's own customer support team, since only the operator holding your account has the account details and payment records needed to fix them.
If your question involves a specific transaction, a stuck withdrawal, or a bonus that didn't apply as expected, the fastest route is the live chat or email support offered by that individual casino — not this site.
Before you get in touch
A few checks can save you a round trip:
- Bonus terms — Wagering requirements, game restrictions, maximum cashout limits and expiry dates are usually set out on the casino's own promotions page, not by us. Reading those first often answers "why didn't my bonus apply" style questions.
- Withdrawal timing — Processing times vary by payment method and by casino, and identity verification (KYC) can add time to a first withdrawal. This is standard practice, not a red flag on its own.
- Account and eligibility issues — These are handled by the casino, since US online gambling availability depends on your state of residence and the licence the operator holds there.
If you're weighing up which operator to sign up with in the first place, our rated casino comparisons and our responsible gambling guidance cover the ground most people write in to ask about.
How our reviews and ratings work
A lot of the messages we receive are really questions about methodology, so it's worth summarizing here. We research each operator listed on this site against consistent criteria: licensing status, the clarity of bonus terms, the range of games on offer, payment methods and processing times, and the availability of customer support. Ratings reflect that research, not payment from operators — a casino's position on this site is not for sale, and commission from any partnership never determines ranking order.
Operators such as Raging Bull, Uptown Aces, and Ignition appear here because they met our review criteria at the time of research, not because of any arrangement over placement. If you think we've got a detail wrong about any listed operator, that's exactly the kind of correction request we want to hear about.
Staying safe while you look for answers
If your reason for contacting us is a growing concern about your own or someone else's gambling, please treat that as a priority over any review query. Set deposit and time limits directly in your casino account, use self-exclusion tools where you need a longer break, and speak to a support service if gambling has stopped being enjoyable or has started affecting your finances or wellbeing. Our responsible gambling page lists tools and support options in more detail.
Other ways to find what you need
For general questions about who we are and how the site operates, see our About Us page. For the legal terms governing use of this site, see our Terms and Conditions. Between those pages, our reviews, and this page, most questions about how Top Online Casinos works should be covered — but if something's still missing, we're glad to hear about it so we can improve the site for the next reader.